Exchanges & Returns

Returns 
Our policy lasts 30 days for online orders. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please note, in store purchase return polices may vary.

EXTENDED HOLIDAYS Returns and Exchanges

Orders placed between 11/01/23 to 12/24/23 may be returned by 1/31/24

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, email us with your order number and reason for your return label.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the your refund. 

Exchanges
 If you need to do an exchange for the same item, send us an email at shop@zoolooleather.com and send your item to: 2517 Avenue U, Brooklyn NY 11229, United States. 


Shipping 
To return your product, you should mail your product to: 2517 Avenue U, Brooklyn NY 11229, United States 

Depending on where you live, the time it may take for your exchanged product to reach you.